Bank of America Phone Number

Toll Free Number for Bank of America

How to call Bank of America: use the toll free number below to contact customer service for account help, bill pay, lost cards etc. When you call, you will be asked the questions below.

General Account Information

Check Balance, Lost Card, Open Account, Customer Service

  • Welcome to Bank of America
  • To get started, please say or enter your telephone access ID, or your card or account number
  • To better assist you please enter the last 4 digits of social security number or tax id or your full card or account number now
  • If you need more time, say wait a moment, or press 1
  • More options (say 4 times)
    • In a few words, please tell me what you are calling about
    • You can say something like make a payment, whats balance of my checking account, or forgot my debit card PIN
      • Make a payment
      • OK, make a payment, I can help you with that here, please say or enter your full account number
    • say report something lost or stolen, or press 2;
    • open an account or apply for a loan 3,
    • locate an ATM or a banking center 4,
    • get online banking support 5,
    • set up a telephone access ID 6,
    • to repeat this option say repeat or press 8,
    • to hear more option say option or press 9.
  • please tell us in a few words why you are calling so that we can better assist you.


Dispute credit card transaction


  • Thank you for calling cards services, please enter your account numbers. I am sorry I did not get your response.

Military Banking


  • Welcome to bank of America, a military bank. Please enter your checking account number followed by the pound sign.
  • To hear all options available to you press the pound sign now
  • international and collect call operators please press pound and 0 for service.
  • To access information on your account for balance, account activity, transfer top payments, check reorders or other options press 1,
  • to open a new account or to apply for a credit card press 2,
  • for information regarding on line banking press 3,
  • if you know your parties extension press 4 now
  • for ATM or banking centers location press 5,
  • for information on your existing check card, ATM card or credit card or to report a lost or stolen check card, ATM card or credit card press 6
  • to speak with a customer service representative press 0.

Other Numbers

TTY/TDD: 1-800-288-4408

Existing Mortgages: 1.800.669.6607
hours: Monday–Friday 7 a.m.–7 p.m. Local Time

Home Equity: 1.800.934.5626
hours: Monday–Friday 7 a.m.–7 p.m. Local Time

Auto Insurance Services, Inc: 1.800.589.9202 (Sales & Service)
hours: Monday – Friday 8 a.m. – 10 p.m. ET

Benefit Solutions (HSA, FSA, HRA): 1.800.992.3200 (Sales)
hours: Monday–Friday 9 a.m.–6 p.m. ET

Borrowers Protection Plan: 1.866.317.5116 (Service)
hours: Monday–Friday 8 a.m.–8 p.m. ET

Credit Protection Plan: 1.877.523.0032 (Service)
hours: Monday–Friday 8 a.m.–11 p.m. ET, Saturday 9 a.m.–5:30 p.m. ET

Homeowners & Condo Insurance: 1.800.262.4240
hours: Monday–Friday 8 a.m.–10 p.m. ET

Home Warranty, Cross Country Home Services: 1.866.607.9778
hours: Monday–Friday 8 a.m.–10 p.m. ET; Saturday 9 a.m.–5:30 p.m. ET

Privacy Assist: 1.800.516.9561 (Service)
Monday–Friday 8 a.m.–11 p.m. ET
Saturday 9 a.m.–6 p.m. ET

Renters Insurance Services, Inc: 1.800.201.1711
Monday–Friday 8 a.m.–10 p.m. ET

Banc of America Term Life Insurance Services, Inc: 1.866.817.2836
hours: Monday–Friday 7 a.m.–8 p.m. CT

Auto, boat, RV Insurance: 1.800.215.6195
hours: Monday–Friday 9 a.m.–8 p.m. ET, Saturday 9:30 a.m.–6 p.m. ET

Small Business Online Banking Support: 1.866.758.5972 (Existing & New Accounts)
hours: Monday–Friday 7 a.m.–7 p.m. Local Time, Saturday 7 a.m.–4 p.m. Local Time

Leave a Reply

Your email address will not be published. Required fields are marked *