Citizens Bank Phone Number

Toll Free Number for Citizens Bank

How to call Citizens Bank: use the toll free number below to contact customer service for account help, bill pay lost cards etc. When you call, you will be asked the questions below.

Citizens Bank Customer Service / Support

1-800-922-9999 (24/7)

  • Thank you for calling Citizens Bank where good banking is good citizenship.
  • For existing account information press one,
    • For checking and money market account press one,
      • Put in your 16 digit ATM or debit card number. If you don’t have your card, enter your checking account number followed by the pound sign.
    • for savings press two,
    • for card services press three,
    • for all other loans press four.
  • to transfer funds press two,
  • for card services press three.
  • For online, mobile and electronic banking press four,
  • other options press five

Citizens Online Banking


  • Thank you for calling citizens online banking customer support, to change or reset your password press one.
  • Unlock your user ID press two,
  • enroll in online banking press three,
  • contact technical support press four,
  • for the telephone banking main menu press star.

Other Numbers<>/h3 Mobile Banking: 1-877-670-4100 Fraud:1-877-229-6430 Connecticut: 1-860-638-4411 Delaware: 1-302-421-2228 Massachusetts: 1-800-852-5577 New Hampshire: 1-800-862-5000 New Jersey: 1-267-671-1000 New York: 1-800-252-2500 Pittsburgh: 1-412-867-2000 Philadelphia: 1-267-671-1000 Rhode Island: 1-401-456-7000 Vermont: 1-802-658-9681 source:

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