JCPenney Phone Number

Toll Free Number for JCPenney

How to call JCPenney: for customer service, dial the toll free number below. Talk a live person about payments, returns, and merchandise. When you call, you will be asked the questions below.

Customer Service


  • Thank you for calling JCPenney. I’m an automated assistant please say one of the following options:
  • credit
  • rewards
  • furniture
  • or other
  • Please state your selection now.
    • Other.
    • Please hold while I select you to a team member. Your call may be monitored or recorded for quality assurance.
    • Thank you for calling JCPenney. We would appreciate your feedback about the service we provided today. After your call is complete an automated survey will call you back within 15 minutes. Please press one to participate otherwise remain on the line. A JCP customer care representative will be with you shortly. Your call is important to us so please remain on the line.

Credit Card Bill Pay


  • This entire call maybe recorded and monitored. Thank you for calling JCPenney credit services. GE capital retail bank, the issuer of your credit card, is changing its name to Synchrony bank. Watch your statement for more information.
  • Making a payment is free using your checking account in this automated system. Please say or enter your account or card number.

Gift Registry


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