Toll Free Number for Macys
How to call Macys: for customer service, dial the toll free number below. Talk a live person about payments, returns, and account questions. When you call, you will be asked the questions below.
Macys Customer Service
hours: Mon-Fri: 9am-9pm; Saturday: 9am-7pm; Sunday: 11am-7pm
- Thank you for calling Macy’s, your call maybe monitored or recorded for quality assurance.
- To place an order or get product information press 1
- for help with an order you have already placed press 2
- or for something else press 3
- If you are calling about your Macy’s credit account press 1,
- if you would like the balance of a gift card press 2
- or for help with your Macy’s.com profile press 3.
Macy’s Credit Services
hours: Mon-Sat: 9am-9pm; Sunday: 11am-8pm
- Thank you for calling Macy’s Credit Customer Service, your call may be monitored or recorded for quality assurance, our menu has changed please listen to all options before making your selection.
- If you are calling with questions about viewing your Macy’s star rewards account online or if you are having difficulty paying your account online press 1.
- If you are calling about your Macy’s star reward account balance press 2,
- if you are calling to request a credit line increase on your Macy’s star rewards account press 3
- if you are calling with questions about placing an order on Macy’s.com or about a returned item that was purchased on Macy’s.com press 4
- for all other calls please hold.
- Thank you for calling our credit center your call is important to us, all calls are answered in the order received, so please hold and a representative will be with you momentarily.
Macy’s Furniture & Bedding
hours: Mon-Sat: 9am-5pm; Sunday: Closed
- Thank you for calling Macy’s furniture and bedding customer service.
- Your call may be monitored or recorded for quality assurance; your call can be expedited by entering your sales check number. Our automated system will provide the estimated arrival date of your merchandise allow you to schedule or change a delivery date or hear your time frame for delivery.
- If you are calling in response to an automated message regarding your upcoming delivery press one.
- For all other inquiries press two, to repeat this information please press star.