Playstation Phone Number

Toll Free Number for Playstation

How to call Playstation: for customer service, dial the toll free number below. When you call, you will be asked the questions below.

Playstation Live Customer Service

800-345-7669 (800-345-SONY)
Mon – Fri, 8AM – 8PM Pacific or Sat, 7AM – 6PM Pacific

  • Thank you for calling PlayStation gamer support, greatness awaits with PlayStation VR.
  • For help with your VR headset, say “VR” now. Sorry, I didn’t hear that response. Let’s try this instead.
  • For support with the PSN account or subscription services like PlayStation plus or PlayStation now, press one.
    • Hi, thank you very much for calling PlayStation. This is Nelson. May I please have your online ID?
  • For a PlayStation system or peripherals, press two.
    • To troubleshoot your system or peripherals press one or hold on the line to speak with a representative
    • To check the status of your repairs press 2
    • Gamer support is tied up assisting other callers. Your estimated wait time is less than 30 minutes. We get that calling us isn’t the most convenient option. Hit us up on chat at You can also access our knowledge center at the same URL.
  • If you’re calling about your PlayStation VR, press three.
  • For all other inquiries, press four.
  • Calls maybe monitored or recorded for quality purposes.


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