Toll Free Number for Aetna
How to call Aetna: to contact customer service, use the toll free numbers below. Speak with a live agent. Get help with claims, payments, and policy questions. When you call, you will be asked the questions below.
Aetna Customer Service Number
Call 1-800-872-3862 (1-800-US-AETNA )
hours: 7:00am and 7:00pm ET
- Thank you for calling Aetna’s Corporate headquarters.
- Your call will be monitored and recorded to ensure quality service.
- If you’re a healthcare professional, press or say 1.
- In order to get you to the area to best meet your needs, please listen to and choose from the following three options.
- If you know the name or number of the person you are trying to reach, press 1.
- If you are currently an Aetna Medical or Dental member, press 2.
- All other callers please press 3.
- If you are a member needing assistance with claims, coverage, or benefits for your specific plan, please hang up and dial the number on your member ID Services card.
- You can view or print a copy of your member services ID card online by registering or logging in to Aetna Navigator, your secure member website. They’re available anytime. Registration is easy and only takes about three minutes.
- Visit aetnanavigator.com today to begin the registration process.
Aetna Pay Premium by Phone Number
- The phone pay system can be used to process a payment on your Aetna account. transactions entered after 6pm eastern time will be processed the next business day. At the end of the call you will receive a payment conformation number.
- You will need the Aetna invoice you would like to pay which shows your group’s or account number or member number and invoice number.
- Both are located on your Aetna bill. If you wish to continue with your payment please press 1.
- Please enter your billing account or group number or member number followed by the pound sign,
- the account or group number or member number is located near the top of your bill.
- For Alpha characters press the corresponding numeric key from your telephone key pad.
- At any time during this call you can press the star key to return to the main menu
- to end the call simply hang up.
Aetna Pharmacy Number
Call 1-800-238-6279 (1-800-AETNA-RX)
- Thank you for calling Aetna Pharmacy management. Your call maybe
recorded to ensure quality service. If your call is regarding a member
that participates in the Medicare prescription drug program please press
or say 1.
- If you are a pharmacist press or say 1
- if you area member press or say 2.
- If you are a physician or a long term care provider calling for drug pre certification press or say 3.
- All others press or say zero or remain on the line.