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Hours: Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST; best time to call: 7:15am
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Because Bank of America has so many customers, it is not surprising that there are mixed reports about the efficacy of its customer service representatives. While some customers are happy with the service they’ve received, others have had different experiences.
Many areas of dissatisfaction tend to revolve around issues of identity theft and fraud. These experiences are understandably very distressing to victims, and many seem to feel that Bank of Representative agents are unresponsive and often lack the authority to expedite investigations, redeposit funds taken out of accounts or replaced compromised credit or debit cards.
Bank of America customer service representatives can handle a range of issues over the phone, including questions about banking services, inquiries about charges and transactions, and to check on loans and other financial products. Calling Bank of America if you suspect fraud or identity theft is often the fastest and most effective way of regaining control of your credit cards or accounts.
Some banking processes and services require you to either sign physical documents or to meet with a banker. In these cases, the best that a phone representative can do for you is to let you know the location of the nearest branch to your home or office and assist in scheduling an appointment.
In cases of lost, stolen or compromised credit and debit cards, customers are generally required to wait for a replacement to come in the mail. In some instances, it may be possible to pick up a temporary-use ATM card at a local bank branch.
Customer service phone calls don’t always go the way we want them to. If your call to Bank of America customer support did not resolve your concerns or answer your questions, you still have options.
Call back. Not all customer service agents are the same. The next person you speak to may have more training or experience and will be able to resolve your case or get you a correct answer to your question.
Get in touch via a different method. Bank of America operates Twitter and Facebook accounts and social media representatives are available to answer your private messages.
Schedule a face-to-face appointment. There will be situations in which it is best to have a face-to-face meeting with a banker. You can schedule a meeting at a local branch online.
If your situation is still not resolved. you can file a complaint online with Bank of America’s feedback form. This is not an option for people who have urgent issues, but it does ensure that your complaint will go to a Bank of America division that specializes in customer feedback.
As a final option, take up your concern with the Consumer Financial Protection Board’s Ombudsman office. The CFPB is a federal agency that protects the interests of consumers. While this is not an option for a quick resolution, it is one way of ensuring that your concerns are seen and addressed.
|Phone number to dial||800-432-10000|
|Call picked up by a real person||YES|
|Department you’re calling||Customer Service|
|Call center hours||Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST|
|Best time to dial||7:15am|
|Navigate phone maze to a human||Press 0#, then 0#, then 0, then 0 then 1, then 0#|
|Rank (among phone numbers)||1|
|Alternate methods||phone, chat, web, facebook|
|Quality of communication||84%|
|Nature of help||41%|
|Data last refreshed||2022-03-22T10:00:00.653Z|
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