Chase Phone Number

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Current Wait: 21 mins (20m avg)

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Hours: 24 hours, 7 days; best time to call: 9:05am

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Reasons customers like you called recently

  • “how to know my card is checking account or saving account?”
  • “My account is locked. Please unlock it.**I tried calling the number provided by your ap…”
  • “Account locked due to suspicious activity.”
  • “received a email last week inquiring as to whether or not I had charged over $*** in me…”
  • “Account has been locked out. We need to figure out a way to unlock the account and try…”
  • “So my account was locked after I made a deposit lastnight I got a check from my school…”
  • “chase sapphire reserve increase credit limit”
  • “Chase Sapphire Reserve credit card*Increase credit limit”
  • “Cash check was deposited into ATM and was never given back when not able to cash cash w…”
  • “There is a hold on a check i cashed days ago and i need the hold taken off so i can pay…”
  • “Unable to log in to existing personal credit card account despite entering correct user…”
  • “I’m locked out of my account, I don’t know why I just made it a few days ago. I just wa…”
  • “Unable to log in to account online, says “account not found” though I’ve signed in to t…”
  • “I am being charged a $** fee that I wasn’t aware of. Please refund this fee amount.”
  • “Card is getting declined from a gym membership renewal from Bushido Mixed Martial Arts…”

See more recent reasons for calling

Our Editor’s Notes on Chase’s Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:
  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account informatio
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

IThere are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:


  • I
  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.


Some customers feel that Chase doesn’t do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.


What Kind of Issues Can Chase Customer Support Resolve?


Chase customer service can resolve most common banking issues, including:

Answering questions about opening an account

Assisting with the application process for loans

Answering questions about refinancing or modifications

Making changes to an account or credit card type

Researching transactions

Waiving fees and addressing issues of fraud and identity theft

Stopping payments


What Can’t Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

IIf you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don’t give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.


First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.


Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.


If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.


It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.


A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.


Customer Number 800-935-9935 – by the Numbers

Telephone number to dial800-935-9935
Get back to accessibleYES
Call got by a genuine individualYES
Office you’re callingCustomer Service
Call focus hoursMon-Fri 5am-10pm, Sat-Sun 6am-6pm PST
Best opportunity to dial2:45pm
Explore telephone labyrinth to a humanIf asked for a one-time passcode, say “I don’t have one”, then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Normal pause 
Current pause38
Rank (among telephone numbers)1
Rank (in general)1
Substitute strategiesphone, facebook, email, twitter, web
Nature of correspondence56%
Nature of help31%
Client votes24,214
Data last refreshed2022-03-13T08:00:00.096Z

Chase’s Best Toll-Free/800 Customer Phone Number

This is Chase’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase agent. This phone number is Chase’s Best Phone Number because 95,778 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-935-9935 include Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud and other customer service issues. The Chase call center that you call into has employees from Philippines, India and is open 24 hours, 7 days according to customers. In total, Chase has 4 phone numbers. It’s not always clear what is the best way to talk to Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Chase – by phone or otherwise

 While 800-935-9935 is Chase’s best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Chase customers, is by calling their 877-242-7372 phone number for their Mobile Banking department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Chase please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Chase.

What is GetNumbers’s Relationship to Chase?

In short, the two companies are not related. GetNumbers builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetNumbers Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.

Chase Contact Info

Information gathered by GetNumbers researchers and millions of customers that use GetNumbers:

Chase Phone Number
Chase Help Desk

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